Shipping policy
Shipping & Delivery Policy
Made-to-order processing
All Deadeye Customs products are made to order. Please allow up to one week for your order to be made and dispatched.
This processing time is separate from the postal delivery time. Choosing Royal Mail Tracked 24 does not shorten the production period or give your order priority production.
If a different production time applies to a particular item, we will state this on the product page or agree it with you before you order. If we become aware of a delay affecting your order, we will contact you.
UK delivery options and charges
Delivery option Charge Estimated delivery after dispatch
- Royal Mail Tracked 48 £3.95 Usually 2–3 working days
- Free Royal Mail Tracked 48 — UK orders of £35 or more Free Usually 2–3 working days
- Royal Mail Tracked 24 £6.99 Usually the next working day
Free delivery applies to the standard Royal Mail Tracked 48 service only. Royal Mail Tracked 24 remains chargeable.
The available delivery options and final charges are displayed at checkout before you pay.
Delivery estimates
Delivery estimates start after dispatch, not from the date you place your order. Please allow for both the made-to-order processing period and the postal delivery time.
Postal delivery times are estimates rather than guarantees. Weekends, bank holidays, seasonal demand and postal disruption may affect delivery.
Royal Mail Tracked 24 is not a guaranteed next-day service.
International delivery
We use Royal Mail for international postage.
Our international delivery charges are:
• Europe: £14.99.
• Rest of the world: £23.99.
International delivery is available to destinations supported at checkout. Available services and the final delivery charge will be shown before you pay.
Please allow up to one week for production before dispatch. Transit times vary by destination, and customs processing or local postal services may cause additional delays.
Free delivery on UK orders of £35 or more does not apply to international orders.
Customs, duties and import charges
International orders may be subject to import taxes, customs duties or handling charges imposed in the destination country.
Unless these charges are expressly shown as included or collected at checkout, they are not included in our product or postage prices and may be payable by the recipient.
Please check your destination country’s import requirements before ordering.
Dispatch and tracking
We will send a dispatch notification to the email address provided with your order. Tracking details will be included where available for the service used.
Please check your delivery address and email address carefully before completing your purchase.
Address changes
If you notice an error in your delivery address, contact us as soon as possible at:
deadeyecustoms1@gmail.com
We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been posted.
If an order is returned because of an incorrect or incomplete address supplied by you, or because it was not collected, please contact us to discuss the next steps. Where appropriate, an additional postage charge may apply to an agreed redelivery. This does not affect your statutory rights.
Delayed, missing or damaged deliveries
If your order has not arrived within the expected delivery period, please contact us with your order number so we can investigate.
If your parcel arrives damaged, please let us know as soon as reasonably possible. Photographs of the packaging and item, where reasonably possible, can help us resolve the issue, but they are not a condition of exercising your statutory rights.
We will handle delivery problems in accordance with your consumer rights. We do not require you to resolve a missing delivery with the postal provider yourself.
Returns and cancellations
Please refer to our Returns, Cancellations & Refunds Policy for information about cancelling an order, returning eligible goods and reporting faulty or incorrect items.
The fact that an item is made to order does not, by itself, remove statutory cancellation rights.
Contact us
Deadeye Customs
Email: deadeyecustoms1@gmail.com
Business correspondence address:
40 Stanhope Street
Greenside
Ryton
NE40 4AL
United Kingdom